Overview

The realtime orders are a module in the OOONA Manager that enables creating orders tailored for live captioning requests, including solutions such as test times, customer destinations and logging of discrepancies.

Given their specific nature, specialized pages are also available to monitor the status of realtime tasks and orders.

Monitoring the status of realtime tasks

Tasks within realtime orders can be monitored from the dedicated page Realtime orders tasks, available from Supervisor > Realtime orders tasks.

This page will list all tasks within realtime orders in progress.

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The information shown in this page will reflect the data entered in the order creation process.

The Realtime orders tasks page includes the following relevant columns:

1. Realtime task info - shows details specific to realtime tasks. The icon () will indicate if the task is realtime supported.

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2. Control rooms - shows the details of the customer’s control rooms.

3. Dates (as populated during the order creation process)

Test time - time before the broadcast to perform the necessary tests.

Start time - time at which the broadcast is expected to start

Scheduled end time - time at which the broadcast is expected to finish

Actual end time - time at which the broadcast finished. Will default to the same as the Scheduled end time, unless reported otherwise

4. Discrepancy report - indicates if discrepancies have been reported. For more details, prefer refer to the Discrepancy dashboard page section.

Discrepancy dashboard

While the work takes place, discrepancies in the scheduled end time and other issues might need to be reported by the writer and later confirmed by a technician.

These discrepancies can be seen in all realtime related pages, however, a dedicated page to manage them can be found from Supervisor > Discrepancy dashboard.

Discrepancy reports

In the Discrepancy reports tab, a list of orders with reported discrepancies will be shown, as reported by caption writers.

Discrepancy reports can have one of the following status:

Under normal circumstances, the discrepancy report will flow as follows:

By hovering over the Discrepancy report icon, the tooltip will provide a description of the current of the report:

The reported issues descriptions can be found on the Writer description and Technician description field:

The same information can also be found, and edited, by clicking on either Edit () or the Discrepancy report icon:

After a discrepancy is reported by the caption writer, a technician description will be required.

This can be added from the same page, using the “Technician description field” (1).

Additionally, the type of error needs to be reported in the “Error tracking” field (2) and, optionally, the error can be marked as being preventable (3). Once done, click on “Save” (4) to finish.

Once the technician description has been provided, the Discrepancy report wil change to the “All filled out” status (5) and the descriptions will be available in the respective columns in the Discrepancy reports tab (6), completing the flow.

End time approval report

The End time approval report tab, found from Supervisor > Discrepancy dashboard > End time approval report, is dedicated to the monitoring and approval of end times that differ from the scheduled ones, as reported by the writer.

This page gives you a comprehensive report of tasks where this discrepancy is logged.

From here, these can be approved and the corrected billing applied.

Some relevant columns in this page include:

1. Approved - Can mark an actual end time as approved and applies the correct billing

2. Dates

Start time - time at which the broadcast was expected to start

Scheduled end time - time at which the broadcast was expected to finish

Actual end time - time at which the broadcast actually finished

3. Scheduled duration in minutes - the total originally scheduled duration, in minutes

4. Actual duration in minutes - the total duration reported, in minutes

Approving end times

A reported end time can be approved using the “Approved” column.

By clicking on it, a confirmation popup will open.

If the actual end time is approved, the order’s billing (both the amount to charge the customer and the amount to pay the resource) will be updated accordingly.

Once approved, the order will be cleared from the visible list and the billing information updated.

Previously approved reports can be shown using the “Show all - orders pending approval” option at the bottom of the page:

Additionally, the person who approved the report, as well as the approval date, will be logged.