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What is 2-factor authentication?

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2FA or 2-factor authentication is a security measure mainly used to log into systems in a secure way.

The user first logs into the system with his username and password and then he gets a second verification request (SMS, Email, or Google authenticator) which provides the user with a code that he needs to enter.

Authentication manners

Once activated, the The system is set with a default authentication manner selected set by the Admin, but each user can set his preferred default authentication manner:

  • Email

  • Google Authenticator (requires setup before it can be used)

  • SMS (Twilio)

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  • via Twilio (requires having a valid mobile number updated in the system)

Users can set their preferred authentication manner from: My menu > Resource information > Default authentication manner

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From: My menu > Resource information

  1. Select “Email” in the “Default authenticator” field (fig 2)

  2. Make sure the login email is set correctly (fig 3). The authentication email will be sent to this email.

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Log in with Email authentication

When logging in, after entering the Username and password the 2FA page will prompt and the verification email will be sent to the Login email of the user

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The verification code received in the mail should be entered to gain access to the system (fig 1).

Note

In case of issues, another authentication manner can be selected upon login for this login attempt

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  1. Select “Google Authenticator” in the “Default authenticator” field (fig 1)

  2. Click “Generate google authenticator info” to show your unique QR code (fig 2)

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3. Download the Google authenticator Authenticator app to your phone.

Add links to google play and apple store

4. Open the Google Authenticator app and link it to your useron your phone

5. Click Scan “Scan QR code code” and scan the QR code received in step 2.

Info

If scanning is not available to you you can perform the initial setup using the number code received in step 2

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