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This unit type needs to be calculated by Quantity (1) and to require resource unit reporting (2):
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A unit type exclusively for realtime orders (for example, “Realtime minutes”) is recommended. |
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Order type
From Administrator > Tables > Finance > Orders types, it’s required to set which order types should be used to create realtime orders using the “Is realtime” column (1).
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It’s not required for the order type to be exclusively for realtime orders. |
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Task type
From Administrator > Tables > Task tables > Task types > Edit on a selected task type, tasks can be changed into “Realtime supported”.
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After “Realtime supported” is enabled (1), two additional options are also made available: Customer destinations (2) and Control rooms (3).
Customer destinations and Control rooms are mandatory fields. At least one of each is required.
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Customer destinations
By clicking on the “Customer destinations” button, a popup will open with the list of destinations for that customer. At least 1 is required for realtime customers.
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All three types share the same access level, having access to the Realtime orders tasks and Discrepancy dashboard pages within the Supervisor menu.
The “Department supervisor” role is also required to access the Supervisor menu.
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Tables
The content of preset realtime specific fields can be managed within the Administrator > Tables > Realtime pages.
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