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Overview
Realtime tasks are tailored for live captioning requests, including options for functionalities such as test times, customer destinations and logging of discrepancies.
Due to their specific nature, Realtime tasks are separate from other tasks in the system.
Accessing Realtime tasks
If assigned, these can be found from My menu > Tasks > My realtime tasks tab.
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The Realtime task info column, when clicked, will open a popup containing technical details related to the task.
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If the Realtime task info magnifying glass has a green tick ( |
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Completing realtime tasks
Realtime tasks can be completed using the “Mark as complete” column (1):
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Once all required reporting is done, the popup can be closed and the “Mark as complete” icon will change to blue (8), indicating it can be clicked to complete the task and remove it from the current list.
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Reporting discrepancies
If discrepancies need to be reported, this can be done using the “Discrepancy report” button (1) in the My menu > Tasks > My realtime tasks page.
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Click on “Add new discrepancy report” to add a new entry
(Optional) Add a Writer description
Add a Technician description
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Add a Discrepancy start date
Add a Discrepancy end date
Add an error tracking
(Optional) Mark if the discrepancy was preventable
Save
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of the issue
Report the time at which the discrepancy started
Report the time at which the discrepancy ended
Save
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After saving, the new entry will be added to the Discrepancy report page, where it can be deleted (107) or edited (118).
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