Realtime - Completing tasks (basic users)

Owned by Renato Barcelos
Last updated: Jul 26, 2024
3 min read

 

Overview

Realtime tasks are tailored for live captioning requests, including options for functionalities such as test times, customer destinations and logging of discrepancies.

Due to their specific nature, Realtime tasks are separate from other tasks in the system.

Accessing Realtime tasks

If assigned, these can be found from My menu > Tasks > My realtime tasks tab.

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Realtime tasks include data such as the Test time (1), Start time (2) and Scheduled end time (3) of a task.

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The Realtime task info column, when clicked, will open a popup containing technical details related to the task.

If the Realtime task info magnifying glass has a green tick (image.svg), additional fields will be available in the “Task information” section.

Completing realtime tasks

Realtime tasks can be completed using the “Mark as complete” column (1):

Once clicked, a popup will open to report the amount of time spent on the task, as well as the time at which the realtime task was completed.

To report the amount of time spent on the task, click on the pencil of the corresponding row (2). The “Value” field will become editable (3).

Once the required value has been input, save using the green tick icon (4)

 

To report the time at which the task was completed, click on the pencil of the corresponding row (5). The “Realtime start time” and “Realtime end time” fields will become editable (6).

Once the required value has been input (either by typing or using the calendar/clock icons), save using the green tick icon (7).

Once all required reporting is done, the popup can be closed and the “Mark as complete” icon will change to blue (8), indicating it can be clicked to complete the task and remove it from the current list.

Reporting discrepancies

If discrepancies need to be reported, this can be done using the “Discrepancy report” button (1) in the My menu > Tasks > My realtime tasks page.

  1. Click on “Add new discrepancy report” to add a new entry

  2. Add a description of the issue

  3. Report the time at which the discrepancy started

  4. Report the time at which the discrepancy ended

  5. Save

After saving, the new entry will be added to the Discrepancy report page, where it can be deleted (7) or edited (8).