Overview

The realtime orders are a module in the OOONA Manager that enables creating orders tailored for live captioning requests, including solutions such as test times, customer destinations and logging of discrepancies.

Creating realtime orders

Realtime orders can be created the same way as normal orders, from Sales > Sales dashboard, using the “Add new order” button (1).

After selecting a realtime enabled order type (2) and a realtime enabled customer (3), a Realtime section (4) will open at the bottom of the page, enabling inputing realtime-specific data.

If the selected customer and order type is not meant to be a realtime order, toggle the “Is a realtime order” button (5).

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Irrelevant fields, such as Duration, will also be omitted.

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5. Start time - time at which the broadcast is expected to start

6. Test time - time before the broadcast to perform the necessary tests. This field is automatically populated based on the preset in the system defaults.

7. Scheduled end time - time at which the broadcast is expected to finish

8. Feed type - how the broadcast will be fed. The content of this field is based on the system’s editable selection.

9. Customer destination - the location where the task will be performed. The selection is based on the list in the customer’s profile.

10. Primary audio - the primary source of audio. The selection is based on the list in the customer’s destination and will be autopopulated based on the destination.

11. Connection method - how the connection will be done. The content of this field is based on the system’s editable selection and will be autopopulated based on the customer’s destination’s configuration.

12. Line position - instruction on how to position the lines. The content of this field is based on the system’s editable selection.

13. Once all required fields have been populated, click on “Price product/s” to select a workflow template.

14. Select the desired workflow template

15. If unsure which to select, click on “Preview workflow template” to see the flow’s structure.

Copying existing realtime orders

Existing realtime orders can also be copied to quickly create multiple orders at once using the Copy (1) column in the Sales dashboard.

The order’s realtime data can also be copied over if “Copy realtime data” (2) is on.

Realtime info page

An order’s realtime data can be found within the Order info page, by clicking on the “Realtime info” (1) button.

The information added during the order creation process will be available in this page, where it can be edited as required.

The same information can also be accessed via the Realtime info column in the Sales dashboard.