Customer remarks and guidelines
What are Customer remarks?
Customer remarks can be used to add permanent remarks, guidlines, etc, to the Customer record.
These remarks will be displayed on Basic user pages (My tasks, Pool tasks) for users with the required role.
Required role: Can see the Customer name and remarks
Adding Customer remarks
Add from: Sales/Manager > Rolodex tables > Customers > Magnifying glass > Scroll down to Operational notes.
Enter the remarks and click “Save”
Viewing Customer remarks
The customer remarks can be viewed from the following basic user pages, by users with the required role:
My tasks
Pool tasks
My realtime tasks
Completed tasks
If you have the required role and you don’t see the Customer remarks column, check if it’s enabled in your grid
To let users know that they need to check the Customer remark on “My tasks” page, you can add any of the following general messages:
https://ooona.atlassian.net/wiki/spaces/OHC/pages/1825701889